Transparency
We want to make all the information available to the customer so that they can independently and without assistance monitor our activity and be informed at any time wherever they are.
We provide the customer with a password and code protected link on our website from which they will be able to:
- Check stock, differentiating between available stock and actual stock
- View status of inbound and outbound operations
- Monitor the receipt of returns
- Control shipment traceability from a single platform, regardless of the carrier chosen for the shipment.
- Download all the information consulted in Excel format
Eliminate administrative tasks
We aim for a technological relationship with the customer to avoid duplication of tasks that do not add value and that can cause errors when done manually.
That is why we are able to automate communications in the process of incoming and outgoing goods orders.
We are also prepared to perform the reports that the customer needs and automate the response.
Technology integration
Give the client the possibility of integrating us into their technological structure to optimize processes and reduce administrative costs:
- Receive automated instructions from any of the customer’s software (ERP, e-commerce web, CRM, …)
- Provide automatic feedback on compliance with customer instructions in order to incorporate them into your software without assistance.
Provide value-added services to our client’s customer such as:
- Preparation of packing with details of the contents of each box in reverse order of product drop
- Creation of the delivery note from our system in your format and with your logo
File exchange systems
We use a very simple technology to automate all the communication processes with the client.
We provide our customers with FTP mailboxes, where the customer leaves his instruction files and where we will leave the answers requested by the customer.
The files to be exchanged can be in tabulated .txt format or in csv, formats against which any management program can download documents.
